ACCOUNT MANAGER
The Account Manager is a critical player on our growing team, managing 1,000+ wholesale accounts along with maintaining and growing customer relationships. This is a full time position at our Hermitage, Tennessee shop location. A perk of working with us is that we are not customer facing; therefore, employees can wear workout clothes and casual wear every day. Preferred hours of 8a-4p; however, we are flexible if you need a different schedule. We are looking to fill this position immediately.
WE ARE LOOKING FOR SOMEONE WHO IS:
• Outgoing with a positive attitude and is a team player.
• Someone who enjoys meeting new people and creating strong business relationships.
• Willing to grow and adapt with a small and quickly growing business.
QUALIFICATIONS:
• Minimum of 3 years experience in a manager role.
• Developed interpersonal business relationship management skills and professional demeanor.
• Strong customer service skills.
• Excellent organizational and problem solving skills.
• A natural leader with personal accountability.
• Highly detailed oriented.
• Sales experience is not required but is a plus.
• Be a self starter and able to carry out detailed tasks and projects with minimal direction or supervision.
DUTIES CONSIST OF BUT ARE NOT LIMITED TO THE FOLLOWING:
• Manage and work with the Fulfillment Associates packing orders and to ensure all online and wholesale orders are fulfilled and delivered on time.
• Create sales orders and invoices for wholesale orders. Work directly with customers and sales representatives to ensure all invoices are paid and up to date.
• Process wholesale orders by entering data into our inventory and invoicing system, Zoho, along with data entry into Monday.com.
• Manage and maintain excellent customer relations with wholesale accounts and with our sales representatives.
• Answer customer service calls and email inquiries.
• Manage daily UPS pick-ups.
• Keep track of and order shipping and office supplies on time when needed.
• Work with Inventory Sales Specialist to oversee inventory for online and wholesale orders.
• Complete monthly commission statement reports along with other monthly invoice reports.
• Help implement new sale strategies.
• Be available to work nights and 2 weekends for 2 Christmas shows during the Fall season. Show dates will be given in advance.
• Be available to travel and work 1-3 wholesale shows a year in Atlanta, Vegas, and Dallas. Show dates will be given in advance.
• Be a self starter and able to carry out tasks with minimal direction or supervision.
• Training new team members.
This is a full time, salaried position. Compensation is negotiable.
Email resumes to amy@southernfrieddesign.com with the subject line "Account Manager Position".
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FULFILLMENT ASSOCIATE
The Fulfillment Associate is a critical player in the every day operations and growth of the business. This position is key for the business to stay on schedule and deliver on time. This is a full time and/or part time position at our Hermitage, Tennessee shop location. A perk of working with us is that we are not customer facing; therefore, employees can wear workout clothes and casual wear every day. 5 days a week, Monday - Friday, minimum 8 hour work day for full time position with preferred hours of 8a-4p; however, we are flexible if you need a different schedule. Minimum of 16-24 hours/week for part time position. Hours and days are flexible. We are looking to fill this position immediately.
WE ARE LOOKING FOR SOMEONE WHO IS:
• A team player with a positive attitude.
• Willing to grow and adapt with a small and quickly growing business.
QUALIFICATIONS:
• Must be at least 18 years of age.
• Be able to take direction and follow through.
• Ability to stand on feet for long periods of time.
• Have an eye for detail, ability to numerically count quickly and correctly.
• Be respectful, kind and punctual.
• Have reliable transportation to and from work.
DUTIES CONSIST OF BUT ARE NOT LIMITED TO THE FOLLOWING:
• Pack online and wholesale orders.
• Pull, count and tag products appropriately.
• Reviewing products for quality control along with counting inventory.
• Be available to work nights and 2 weekends for 2 Christmas shows during the Fall season. Show dates will be given in advance.
• Training new team members.
Email resumes to amy@southernfrieddesign.com with the subject line "Fulfillment Associate Position" and indicate whether you are interested in full time or part time.